Team Approach Allows Kim Jenard And Betsy Keiser To Better Serve Their Clients
Story by Matthew Auerbach • Photo by Abner Pedraza
As the song lyric goes, “It takes two to make a dream come true.” And so it is with the partnership between Engel & Völkers’ agent team of Kim Jenard and Betsy Keiser. The two women combine their strengths to fulfill the dreams of clients looking to buy or sell homes in the Wellington area.
Jenard and Keiser joined forces at the beginning of 2016. Though they work together today, their individual paths into the real estate industry couldn’t be more different.
“My family and I moved to Wellington in 1984 from the Pittsburgh area when I was a sophomore in high school,” Keiser recalled. “I graduated from Forest Hill High School — Wellington High School wasn’t built yet — and went back north to attend and graduate from Westminster College in Pennsylvania with a degree in business administration and a minor in management. I married my husband, Frank, with whom I have three daughters, after graduation.”
Originally hailing from a suburb outside of Annapolis, Md., Jenard attended college for a short time before beginning a career as a flight attendant to enjoy the unique travel benefits. “I was a flight attendant for American Airlines for 13-plus years before taking an early out in November 2001,” she said. “I have been married to my husband, Mark, since 1992. We have four wonderful children — one son and three daughters.”
Jenard’s entry into the world of real estate was sparked by a conversation with a friend. “I decided to get into real estate after the sale of my home in 2009,” Jenard said. “A close acquaintance of mine, who represented me in the purchase of our new home, said: ‘Kim, you know everybody, you have such an outgoing personality and you’ve basically worked hand-in-hand with me on this transaction. Why don’t you get your real estate license?’ So, I did.”
Keiser came to the career of buying and selling homes through family connections. “My family has always been in new home construction in Pennsylvania and Florida, and my husband and I joined the business as well,” Keiser said. “We built between 50 and 70 homes per year in Palm Beach, St. Lucie and Lee counties. In 2006-07, we closed our business… I went into property management and obtained my CAM license. I was with First Service Residential for 7 years and managed 11 HOA and condo associations in Wellington. I have had my real estate license since 1996. In 2013, I decided to jump back into the real estate industry full time.”
Both women know they’re fortunate to have found in each other a partner who not only complements their own strengths but can also be counted on to go the extra mile to deliver the high level of service expected by Engel & Völkers clients.
“Our firm offers concierge service,” Jenard said. “We begin with a client and continue through the entire process with them and remain there for them far beyond the transaction.”
“Kim and I specialize in the equestrian and luxury markets,” Keiser added. However, no client or their needs are too big or too small.”
She noted that both have backgrounds in the customer service industry. “This is an asset because our goal is not only to represent our clients one time, but rather to develop lasting relationships so that we can assist them through the years whether they are buying, selling, renting or leasing property,” Keiser explained. “Our concierge approach helps make the process stress free.”
Both of their husbands are state licensed contractors in the custom and luxury home market, “which has helped develop and grow our knowledge of the industry and provides a great resource for us and our clientele,” Keiser said.
Jenard and Keiser enjoy working with each other and feel their approach helps their clients.
“We try to be excellent and exceed our clients’ expectations,” Jenard said. “Having two of us allows us to do this.”
The Engel & Völkers office in Wellington is located at 10620 W. Forest Hill Blvd., Suite 40. To contact Kim Jenard, call (561) 644-9650. To reach Betsy Keiser, call (561) 644-0438.
