Meet Little Blue: Wellington’s New AI-Powered Web Assistant

Wellington honors the past while embracing the future with Little Blue, a cute and cheerful otter powered by artificial intelligence. Using AI, Little Blue helps residents interact with the village through a single click on Wellington’s web site at www.wellingtonfl.gov.

Before Wellington was officially incorporated in 1995, the Acme Improvement District oversaw the area, and at the heart of its public outreach stood a cheerful, water-saving otter named Little Blue. With the catchy slogan, “You otter save water,” this beloved mascot reminded residents of the importance of conservation and community.

Now, 30 years later, Little Blue is making a high-tech comeback. This time, not as a furry mascot, but as the name of Wellington’s newest digital team member: an AI-powered assistant designed to make it easier than ever to connect with village services.

Little Blue is now live on our official web site, www.wellingtonfl.gov, offering around-the-clock support to anyone looking for information, services or assistance. Whether it’s finding your nearest park, reporting a pothole or contacting a village department, Little Blue is ready to help — 24 hours a day, seven days a week.

Developed in partnership with Citibot and powered by artificial intelligence, Little Blue delivers real-time responses using verified content from our web site. Online visitors will find Little Blue’s chat icon at the bottom-right corner of every page. With a single click, users can begin interacting with this smart virtual assistant.

Key features of Little Blue include:

• Direct navigation to specific Wellington web pages based on user questions.
• Guidance for submitting service requests.
• Multilingual support in more than 70 languages.
• Seamless escalation to the appropriate village departments for more complex concerns.

You can also communicate with Little Blue by texting HELLO to (888) 609-9355, making it a convenient and flexible tool for community interaction.

This new tool reflects our commitment to transparency, innovation and improving the resident experience. By streamlining access to information and services, Little Blue enhances how we serve our community in the digital age, while also honoring a charming and meaningful part of our local history.

Wellington has always been a place where tradition meets progress. Little Blue is a perfect example of how the Village of Wellington continues to evolve, using smart technology to better connect with the residents, businesses and visitors who make our village such a special place to call home.

I encourage you to visit our web site at www.wellingtonfl.gov and try out Little Blue for yourself. As we approach our 30th anniversary of incorporation, we’re excited about this next chapter in our journey — and we’re just getting started.